Privacy Policy

Introduction

Arbor Partners is committed to protecting the privacy and security of personal information entrusted to us by clients and website visitors. This Privacy Policy explains how we collect, use, store, and protect your personal data in accordance with Taiwan's Personal Data Protection Act and applicable international data protection standards.

As immigration legal professionals, we handle sensitive personal information as part of our services. We recognize the importance of maintaining confidentiality and implementing appropriate safeguards to protect your data. This policy provides transparency about our data practices and your rights regarding your personal information.

For questions or concerns about this Privacy Policy or our data practices, please contact us at [email protected].

Data Collection

We collect personal information through the following channels:

Information You Provide Directly

When you contact us for immigration services, we collect information you voluntarily provide, including name, email address, phone number, current residence country, and details about your immigration situation and objectives. When engaging our services, we collect additional documentation required for immigration applications, such as passport copies, educational certificates, employment records, financial statements, and other supporting documents specific to your chosen pathway.

Automatically Collected Information

Our website automatically collects certain technical information when you visit, including IP address, browser type and version, device information, pages visited, time and date of access, and referring website addresses. This information helps us understand website usage patterns and improve user experience.

Cookies and Tracking Technologies

We use cookies and similar technologies to enhance website functionality, analyze site usage, and provide personalized experiences. Essential cookies enable core website functions, while analytics cookies help us understand how visitors interact with our site. Marketing cookies, used only with your consent, support relevant advertising and communication efforts. You can manage cookie preferences through our Cookie Policy page.

Legal Basis for Processing

We process personal data based on the following legal grounds: contractual necessity for providing immigration services you request, legitimate interests in operating our business and improving services, legal obligations to comply with immigration laws and professional regulations, and your explicit consent where required for specific processing activities.

Data Usage

We use collected personal information for the following purposes:

Service Delivery

Your personal data enables us to provide immigration legal services, including initial consultations, application preparation, document translation, government agency communication, and case management. We use your information to assess eligibility, prepare required documentation, submit applications on your behalf, and coordinate with relevant Taiwan government agencies throughout the immigration process.

Communication

We use your contact information to respond to inquiries, provide service updates, send appointment reminders, share relevant immigration policy changes, and deliver other communications necessary for our client relationship. Communications may occur via email, phone, or other methods you provide.

Legal Compliance

As legal professionals, we maintain records to comply with professional regulations, respond to legal requests and court orders, fulfill tax and accounting requirements, and meet other applicable legal obligations under Taiwan law.

Business Operations

We process data to improve service quality, analyze website performance, conduct internal research and development, manage business relationships, and maintain professional standards. Website analytics help us understand user needs and enhance our digital presence.

Data Sharing and Disclosure

We share personal information only in the following circumstances:

Government Agencies

We submit personal information to Taiwan immigration authorities, tax offices, business registration agencies, and other relevant government bodies as required for processing your immigration applications. Such disclosures are necessary for service delivery and occur only with your authorization or as legally required.

Service Providers

We engage trusted third-party service providers who assist with translation services, document authentication, secure data storage and backup systems, IT support and maintenance, and payment processing. These providers access personal data only as necessary to perform their functions and are contractually obligated to maintain confidentiality.

Legal Requirements

We may disclose personal information when required by law, in response to valid legal processes, to protect rights and safety, to prevent fraud or security threats, or to comply with professional legal obligations.

No Sale of Personal Data

We do not sell, rent, or trade personal information to third parties for marketing purposes. Your data remains confidential and is used solely for the purposes outlined in this policy.

Data Protection and Security

We implement comprehensive security measures to protect personal information from unauthorized access, disclosure, alteration, or destruction. Our security practices include:

Technical Safeguards

We employ encryption for data transmission and storage, secure server infrastructure with regular updates, firewall protection and intrusion detection systems, regular security audits and vulnerability assessments, and backup systems to prevent data loss.

Administrative Controls

Access to personal data is restricted to authorized personnel who require it for legitimate business purposes. Employees receive regular training on data protection and confidentiality obligations. We maintain strict policies governing data handling, storage, and disposal.

Physical Security

Our office facilities maintain secure access controls, document storage in locked cabinets, and visitor management procedures. Physical documents are securely destroyed when no longer needed.

Data Retention

We retain personal information for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Retention periods vary based on data type and purpose:

Client Files

We maintain immigration case files for a minimum of 10 years after case completion, as required by professional legal standards and Taiwan regulations. This ensures we can provide ongoing support for renewals, status changes, and future immigration needs.

Financial Records

Accounting and tax-related documents are retained for 7 years in accordance with Taiwan tax law requirements.

Website Data

Analytics and cookie data are retained for up to 2 years to support website improvement efforts. Contact form submissions from non-clients are retained for 3 years.

Secure Disposal

When retention periods expire, we securely delete or destroy personal information using methods that prevent reconstruction or unauthorized access.

Your Rights

Under Taiwan's Personal Data Protection Act, you have the following rights regarding your personal information:

Access and Portability

You may request access to personal information we hold about you and receive a copy in a structured, commonly used format. We will provide this information within 30 days of your request, subject to identity verification.

Correction and Completion

If you believe personal information we hold is inaccurate, incomplete, or outdated, you may request corrections or updates. We will review and address such requests promptly.

Deletion and Erasure

You may request deletion of your personal data when it is no longer necessary for the purposes collected, you withdraw consent, or you object to processing. We will honor such requests unless legal obligations require retention.

Restriction and Objection

You may request restricted processing of your data or object to certain processing activities. We will comply unless we have compelling legitimate grounds to continue processing.

Withdrawal of Consent

Where processing is based on your consent, you may withdraw consent at any time. This does not affect the lawfulness of processing conducted before withdrawal.

Exercising Your Rights

To exercise any of these rights, please contact us at [email protected] with your request. We may require identity verification before processing requests to protect against unauthorized access.

Cookies and Tracking

Our website uses cookies and similar technologies. For detailed information about the cookies we use, their purposes, and how to manage preferences, please review our Cookie Policy at cookie-policy.html.

Children's Privacy

Our services are directed to adults aged 18 and over. We do not knowingly collect personal information from individuals under 18 without parental consent. If you believe we have inadvertently collected information from a minor, please contact us immediately so we can delete such data.

International Data Transfers

Our services primarily operate within Taiwan, and personal data is stored on servers located in Taiwan. If you are accessing our services from outside Taiwan, please be aware that your information may be transferred to and processed in Taiwan. By using our services, you consent to such transfers. We ensure appropriate safeguards are in place for any international data transfers.

Updates to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices, legal requirements, or business operations. When we make significant changes, we will notify you through our website or via email. The "Last Updated" date at the top of this policy indicates when it was most recently revised.

Continued use of our services after policy updates constitutes acceptance of the revised policy. We encourage you to review this policy periodically to stay informed about how we protect your information.

Contact Information

For questions, concerns, or requests related to this Privacy Policy or our data practices, please contact: